At FoneFix, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, visit our website, or contact us.

 

1.⁠ ⁠Who We Are

 

FoneFix

Ter Abdijhoeve 24/4, 8530 Harelbeke, Belgium

Email: info@fonefix.be

Phone: 0467 87 33 21

VAT: BE1020895772

 

2.⁠ ⁠What Information We Collect

 

We may collect the following personal data:

•Name, address, phone number, and email (for communication and service updates).

•Device details (model, serial/IMEI number) required for repairs.

•Payment details (processed securely via third-party providers, we do not store card data).

•Website usage data (via cookies/analytics, to improve our services).

 

3.⁠ ⁠How We Use Your Information

 

Your information is used for:

•Managing and completing repair requests.

•Providing invoices, warranties, and after-sales service.

•Communicating updates about your repair status.

•Meeting legal and tax obligations.

•Improving our website and customer experience.

 

4.⁠ ⁠Sharing of Data

 

We do not sell or rent your data.

We may share your information only with:

•Trusted service providers (e.g., payment processors, IT systems).

•Legal authorities when required by law.

 

5.⁠ ⁠Data Storage & Security

•Your data is stored securely in accordance with GDPR.

•We take technical and organisational measures to protect your information.

•Data is retained only as long as necessary for legal, tax, and warranty obligations.

 

6.⁠ ⁠Your Rights

 

Under GDPR, you have the right to:

•Access your personal data.

•Request correction or deletion.

•Object to or limit processing.

•Request data portability.

•Withdraw consent at any time.

 

To exercise your rights, contact us at info@fonefix.be.

 

7.⁠ ⁠Cookies

 

Our website may use cookies to improve functionality and analyze traffic. You can manage or disable cookies in your browser settings.

 

8.⁠ ⁠Updates to This Policy

 

We may update this Privacy Policy to comply with legal changes or improve transparency. The latest version will always be available on fonefix.be.